Beyond Customer Service Building a Customer Centric Organization || Elbosala

Course Details

Pr. Customer Services
5.0 Reviews

Beyond Customer Service Building a Customer Centric Organization

By Khalid Mohamad
03/Jul/2024
0 Students

Course Description

(Objectives)

Establish the importance of setting and reviewing customer service standards
Develop an understanding of internal and external customer expectations
Communicate more effectively by utilizing active listening and questioning skills
Demonstrate how to deal with difficult or demanding customers in a professional manner
Set SMART objectives and goals to become more productive
Utilize stress management techniques to increase job satisfaction

(Participants)

Frontline customer service representatives (CSR)
Team supervisors
Department managers
Account managers
Field service representatives

Course Curriculum

Khalid Mohamad

Field Manager

Khalid has over 14 years of robust experience in market research, working with full-service custom research firms. He brings extensive supplier-side expertise in primary and secondary data collection and analysis.