Mastering Conflict Resolution: Theoretical and Practical Approaches to Managing Conflict || Elbosala

Course Details

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Mastering Conflict Resolution: Theoretical and Practical Approaches to Managing Conflict

By Laila Mansour
03/May/2025
0 Students

Course Description

Identify and analyze the underlying causes of conflicts, including psychological, social, and cultural factors.
Use theoretical models and frameworks (such as negotiation, mediation, and arbitration) to resolve disputes.
Master active listening, assertiveness, and empathetic communication techniques that foster resolution.
Develop self-regulation strategies to manage stress and emotions in conflict situations.
Create win-win scenarios by facilitating dialogue, collaboration, and compromise in group settings.
Adapt Strategies to Different Contexts

Level expectations

This course covers various aspects of conflict resolution from interpersonal conflicts to global diplomacy.
Each module includes real-world case studies and practical exercises to apply theory to practice.
Comprehensive Skillset
Skills gained in this course are invaluable in management
The tools and techniques taught are applicable across multiple settings

Content

Introduction to Conflict and Its Causes
Theories of Conflict Resolution
Communication in Conflict
Negotiation Strategies
Mediation Techniques
Emotional Intelligence and Conflict Resolution
Conflict in the Workplace
Cross-Cultural Conflict Resolution
Conflict in Families and Close Relationships
Conflict and Social Justice
Arbitration and Legal Conflict Resolution
International Conflict Resolution

Course Curriculum

Laila Mansour

Research Associate

I am a web developer with a vast array of knowledge in many different front end and back end languages, responsive frameworks, databases, and best code practices